Data deletion
Last updated: 3 September 2026
This page explains how to have data deleted from Fluxy. It applies to business users of the Fluxy console and to customers who wrote to a business through WhatsApp, Instagram or web chat.
If you are a business using Fluxy
- Disconnect a channel from the Fluxy console, or remove Fluxy's access in your Meta business settings. The channel's access token is deleted immediately and no new messages are received.
- Delete the workspace by writing to info@getfluxy.io from an admin's email address. We confirm within 3 business days and delete all conversations, agents and settings within 30 days. Invoices are kept for the legally required period.
If you are a customer who messaged a business
The business you wrote to controls your data. Ask them directly; they can delete your conversations from their Fluxy workspace. If you cannot reach them, email info@getfluxy.io with the business name and the phone number or Instagram handle you wrote from. We will forward your request to the business and confirm to you when it is done.
If you remove Fluxy from Meta
When a business removes Fluxy's access in Facebook or Instagram settings, Meta sends us a deletion request. We record it, reply with a confirmation code and a status link, and a person completes the deletion and closes the request. You can open the status link at any time to see whether the request is pending or completed.
What we delete
- Conversation content and attachments
- Channel identifiers (phone numbers, Instagram-scoped ids, chat session ids) and display names
- Channel and integration access tokens
- Agent configuration and approved business facts belonging to the workspace
Aggregated usage counts that identify no person, and records we must keep by law, are not deleted.
Timeline
| Step | When |
|---|---|
| We acknowledge your request | within 3 business days |
| Deletion completed | within 30 days |
| Backups expire | within a further 35 days |
Contact
1924 Digital, Istanbul, Turkey · info@getfluxy.io