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Support

Help with Fluxy, its channels and its integrations.

Contact us

  • Email info@getfluxy.io. A person answers, not a bot.
  • Support hours: Monday to Friday, 09:00–18:00 Istanbul time (GMT+3). We reply within one business day, usually much sooner.
  • Already a customer? Your onboarding contact can also be reached directly.

To help us answer quickly, include your workspace name, the agent and channel concerned, the time it happened and, if possible, a screenshot. Please don't send passwords or API keys.

Getting started

  1. Book a demo. We create your workspace and set up your first agent with you.
  2. Sign in at console.getfluxy.io. Give the agent your website and business facts, then try it in test mode.
  3. Connect a channel (WhatsApp, Instagram or the web chat widget) and the tools you use under Settings → Integrations.

Pipedrive integration

Fluxy opens a deal in Pipedrive when a conversation turns into a real lead, and moves that deal as the conversation progresses.

Install

  1. Click Install on Fluxy's page in the Pipedrive Marketplace and approve the permissions. You can also start from Fluxy: Settings → Integrations → Pipedrive → Continue to Pipedrive.
  2. Sign in to Fluxy if asked. You land on the Pipedrive page in Fluxy, already connected.
  3. Map your conversation stages to stages in your Pipedrive pipelines and save. Stages you don't map are never written.

New to Fluxy? Book a demo first; once your workspace is ready, click Install again.

What Fluxy reads and writes

  • Reads: your user and company name (to show which account is connected), and your pipelines and stages (for the mapping screen).
  • Writes: a person with the name, phone number or email from the conversation; a deal linked to that person when the conversation reaches your first mapped stage; and that deal's stage when it reaches a later mapped stage.
  • Fluxy doesn't read your existing deals, contacts, emails or activities.

Disconnect or uninstall

  • From Fluxy: Settings → Integrations → Pipedrive → Disconnect. Fluxy revokes its access token with Pipedrive.
  • From Pipedrive: Tools and apps → Marketplace apps → Fluxy → Uninstall. Fluxy is notified and stops writing.
  • Either way, Fluxy stops reading and writing immediately and deletes its stored Pipedrive tokens. Your stage mapping stays in Fluxy in case you reconnect; delete the workspace to remove it too. Persons and deals already created in Pipedrive stay in your Pipedrive account.

Troubleshooting

  • No deal appeared: deals open only when a conversation reaches the first stage you mapped. Check the mapping and the conversation's stage in Fluxy.
  • A call failed: the customer still gets an answer. Failed calls are listed on the integration's health screen in Fluxy, with the error from Pipedrive.
  • Wrong account connected: disconnect in Fluxy, sign in to the right Pipedrive company, and connect again.

ikas integration

Fluxy answers your customers' questions about products, stock, orders and campaigns from your ikas store. When a customer asks, it can also cancel an order or change its delivery address, after the customer confirms and, by default, after you approve.

Install

  1. Click Install on Fluxy's page in the ikas App Store. You can also start from Fluxy: Settings → Integrations → ikas → Continue to ikas.
  2. Sign in to Fluxy if asked, then approve Fluxy's permissions on ikas's consent screen. Your store is connected to your Fluxy workspace.
  3. In the console, let your agent use the store and try it on the Test screen. Fluxy's page in your ikas panel now shows Fluxy is connected to this store, with a button that opens the console in a new tab.

New to Fluxy? Fill in Request access on the sign-in page. When your workspace is ready you get an invitation email; then click Connect on Fluxy's page in your ikas panel.

What Fluxy reads and writes

  • Reads: products, variants and stock, to answer product questions; orders (status, items, total, shipping and tracking), to answer "where is my order"; customer records, only to find the orders placed with the WhatsApp number the customer writes from; campaigns and coupons that are public and valid now; and order, product and stock events, so the answers stay current.
  • Writes, only on orders that are not packed yet: cancels the order (its open lines, with stock returned) or replaces its delivery address. Fluxy asks the customer for a clear yes first, and by default the change waits for you or your team to approve it in the console. For a return, Fluxy adds a return-request tag and a note to the order and hands the conversation to your team; it never refunds money.
  • Order notifications and abandoned cart reminders on WhatsApp are off until you switch them on, on the ikas page under Settings → Integrations.

From your ikas panel

  • Send order status on WhatsApp on an order, and Send shipping notice to selected orders on the order list, send the message to the customer from your WhatsApp number.
  • A message goes only to a customer with WhatsApp consent on record and a valid mobile number. If it can't go, the panel tells you why, for example "Not sent for order …: no consent", "no WhatsApp number", "template not approved" or "no tracking number".

Disconnect or uninstall

  • From Fluxy: Settings → Integrations → ikas → Hold to disconnect. Fluxy stops reading and writing, removes its event subscriptions from your store and deletes its stored ikas tokens and its product search index. The app stays installed in ikas; click Connect on Fluxy's page in your ikas panel to come back.
  • From ikas: uninstall Fluxy in your ikas panel. Fluxy is notified, its access to your store stops immediately and its stored ikas tokens are deleted.
  • 48 hours after you uninstall, Fluxy deletes the data it read from your store, unless you reinstall into the same workspace within that time. Your conversations stay in Fluxy as your own correspondence with your customers. Details are in our privacy policy.

Troubleshooting

  • A "New permissions" card appears: Fluxy asks for a permission your store hasn't granted yet. Everything that works today keeps working; click Re-authorize to grant the new one.
  • The ikas panel says "Connect this store to Fluxy": the store isn't connected to a Fluxy workspace, for example after a disconnect. Click Connect; sign in and approve on ikas in the new tab.
  • The panel says the store is connected to more than one Fluxy workspace: disconnect it in the workspace it doesn't belong to. Until then, panel actions send nothing.
  • An approved cancellation or address change didn't go through: ikas allows order changes through apps only on some plans. The customer is handed to your team, and the console shows the error from ikas.

Other integrations

Shopify, WooCommerce, Trendyol, HubSpot, Stripe and BigQuery are connected from Settings → Integrations in the console. Each integration's page there explains what it reads and writes. Write to us if one is missing for your business.

Billing

Plans and what counts as a conversation are explained on the pricing page. Questions about an invoice: info@getfluxy.io.

Privacy and your data

See our privacy policy, terms of service and data deletion page. Security issues can be reported to info@getfluxy.io.

Contact

1924 Digital, Istanbul, Turkey · info@getfluxy.io